NEW PATIENT
FIVE CROSS ROADS MEDICAL CENTRE welcomes new patients, whether choosing to enrol or not. Our receptionists will advise you as to which Doctor or Nurse would be best suited to your needs.
Registration / Enrolment
Enrolling at our practice allows us to offer you a reduction in the fee charged to see the Doctor. However, the system is such that it can take up to 4 months for your enrolment to be processed by the Ministry of Health. Once your enrolment has been accepted, the Government pays a subsidy for your care to our practice. We pass that on to you in the way of reduced fees. It is important to remember that the reduced fee is applicable to your visits to our practice and not to any other medical or accident and emergency centre.
Enrolment allows us to offer personalised services particular to your needs, such as recalls for blood tests, screening checks, blood pressure and weight checks and for children, their immunisations.
Enrolment also offers you the chance to be proactive with your health and gives you the opportunity to develop a good relationship with our Doctors and Nurses.
Enrolment is available to eligible patients only. For a full list of eligibility criteria, please download our Enrolment Form HPHO ENROLMENT FORM v.4 new DEC17
Examples of those eligible to enrol are:
* New Zealand citizens.
* Those who hold a New Zealand Resident Visa, or Permanent Resident Visa for a minimum of 2 years.
Australian citizens or Australian Permanent Residents who are able to show they have been in New Zealand, or intend to stay in New Zealand, for a minimum of 2 consecutive years.
We allow 15 minute appointment times for general medical consultations. Longer appointment times are given if necessary. If you feel that your visit will require extra time, please advise our receptionist when making your booking.
Medical and Life insurance, Aviation Medicals and Minor Surgery are all examples of consultations that will take more than 15 minutes.
If you have an accident and require medical attention, an appointment time scheduled is preferable . Our nurses are also available for you to see. If you do happen to call in without an appointment, there may be a waiting time.
When arriving for your appointment, check in at reception. Please alert the receptionist if you are feeling very unwell, are having chest pain, or are having breathing problems.
Waiting Times
We always try to avoid delays for you. However, sometimes, without prior knowledge, a patient will require extra time with the doctor – we hope you will understand should this occur at your visit. Our receptionists will keep you informed and reschedule your time if required.
Prescriptions
All repeat prescriptions are Nurse managed and require 24 hours notice. The nurse may need to phone you and your Doctor may wish to see you.